Refund policy

At Abstract Affiches, we are committed to delivering high-quality, print-on-demand products tailored to your needs. Our dedication to craftsmanship and sustainability drives us to ensure your satisfaction with every order. Below is our return policy for the U.S. market:

Defective or Damaged Products

If your order arrives damaged or with a quality issue not related to inherent design or artwork variations:

  • Action: We will replace the item at no cost.
  • How to Report: Contact us within 30 days of delivery with photos of the damaged or defective product and packaging.
  • Resolution: We will process your replacement promptly to ensure minimal disruption.

Lost Orders

In the rare event that your order is lost during transit:

  • Action: We will replace the order free of charge.
  • How to Report: Notify us as soon as you suspect a delivery issue. Please include your order details and tracking information.
  • Resolution: We will work with our shipping partners to confirm the issue and expedite a replacement.

Color Variations

Printing involves a combination of artistic and technical processes. Minor color variations may occur due to industry-standard tolerances. These variations:

  • Are Normal: Do not impact the quality or aesthetic value of your print.
  • If You Have Concerns: Contact us for guidance before ordering or to discuss your specific expectations.

Returns

All Abstract Affiches products are printed on demand, meaning each piece is crafted specifically for your order. This process supports sustainable practices and minimizes waste. As a result:

  • We Do Not Accept Returns: Unless the product is defective or damaged, all sales are final.
  • Exceptions: If there is an issue with the quality or accuracy of your order, we will resolve it through a replacement or refund.

Resolution Process

  1. Contact Us: Email our customer support team at support@abstractaffiches.com or use the contact form on our website.
  2. Provide Details: Include your order number, photos (if applicable), and a description of the issue.
  3. Prompt Resolution: Our team will review your case and respond within 2 business days.

Our Guarantee

Your happiness is our priority. While we don’t accept returns for custom, print-on-demand products, we are committed to resolving any concerns regarding quality or delivery.

Thank you for choosing Abstract Affiches. Your support helps us create stunning, sustainable art that brings beauty into your life. For any questions or assistance, please reach out to us—we’re here to help.